01
Respond with care
Customer Review Response Prompt
A warm public response that uses a real detail, protects private information, and handles negative feedback responsibly.
Write a public response to this customer review: [review]. Match [business voice], address [customer name] naturally, and mention [relevant detail] so the reply does not feel automated. If the review is positive, show genuine appreciation without over-selling. If it is negative, acknowledge the experience, avoid arguing, protect private information, and offer a clear offline next step. Keep the response under 120 words.